Terms & Conditions

Draft for review. Business details still to be confirmed.

Last updated: November 2026. These terms apply to orders placed with The Butcher's Route ("we", "us") on this website, on WhatsApp or on Instagram.

1. What we do

We buy meat products on your behalf from the butcheries listed on this site (Forsmay Muslim Butchery, Khans Food and Taahir Halaal Foods) and deliver them to you. Products are prepared and packed by those butcheries.

2. Weekly order rounds

We take orders in weekly rounds. Each round has a closing day and a delivery day, shown on the site. Orders placed after the cut-off go into the next round.

3. Prices and weight

Prices are per kilogram unless a pack size is shown, and match the butchery's price list at the time of ordering. Meat is packed by weight, so the amount you receive can be slightly more or less than you ordered. The total shown when you order is an estimate. We confirm the final total, based on the actual pack weights, before delivery. Items with a fixed pack size are charged at the listed price.

If a price on the site is wrong because of an error, we will tell you before buying and you may cancel at no cost.

4. Availability and substitutions

Stock depends on the butchery. If an item is unavailable, we follow the choice you made at checkout: swap it for something similar, ask you first, or leave it out. You only pay for what you receive.

5. Delivery

We deliver in Potchefstroom and Klerksdorp on the delivery day of each round. Delivery costs R100 for orders under R1 000 and is free for orders of R1 000 or more. Delivery on your first order is free. The delivery fee is set from your order estimate when you order. Someone must be available to receive the order, because meat must be refrigerated as soon as it arrives.

6. Payment and deposits

Payment: EFT or cash on delivery. For orders over R2 500, a 50% deposit is required to secure the order before we buy. The balance is due on delivery.

7. Cancellations and refunds

You may cancel or change your order free of charge before the round closes. After the cut-off we have usually bought your products, so cancellations may not be possible and deposits may be kept to cover products bought for you. If a product is damaged, spoiled or not what you ordered, tell us on WhatsApp within 24 hours of delivery with a photo, and we will replace it or refund you for that item.

8. Food safety

Keep products refrigerated or frozen as stated on the label. Allergen and ingredient information is on each butchery's label.

9. Contact

WhatsApp +27 (60) 314 3685 or Instagram @the_butchers_route.